The problem I’ve found is that HP’s “Solution Center” software is looking for a specific version of Adobe Flash (this is replete all over the HP forums).
When Adobe sends your computer a Flash update, let’s say to version 10x, Solution Center can become out of sync because it’s looking for an older version like 9x.
When Solution Center can’t find the old flash version it’s looking for, it starts its installer to fix the issue and you get the message:
“The feature you are trying to use is on a CD-ROM or other removable disk that is not available”
“Insert the ‘SolutionCenter’ disk and click OK.”
If you figured out that you can insert your STARTUP cd that came with your printer and drill to the SolutionCenter folder and run SolutionCenter.msi you probably get an error telling you that the version you are installing is older than the current version installed.
This is because the SolutionCenter installer is trying to install a now “Older” version of Flash!!!
What you need is the latest version of Solution Center but for many that is as illusive as a Leprechaun at Christmas.
Download the latest V.13 Solution Center update…
While this link is in the OfficeJet 6500 software download section, it has worked for ALL of our computers running XP and Vista with a variety of HP printers.
HP seems a little behind;
1.Updating Solution Center to look at the registry for the current version of flash, versus looking for a specific version which can be come obsolete!!!
2. In just getting this update into ALL of the printers downloadable sections!!!
If this link goes DRY like so many others have on this site, just search different printers and look under ‘Software & Driver Downloads’ for “Solution Center Update” software.
Since it’s difficult to tell what version of Solution Center you may actually have you can fix the issue this way.
Check your FLASH .ocx version (usually found in c:\windows\system32\Macromed\flash for 32bit windows and c:\windows\sysWOW64\Macromed\flash for 64bit windows). Make sure the Solution Center update version number is HIGHER than the .ocx version of your flash.
Hope this helps everyone.
